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Fadi
Shaya

Head of Information Technology

IT Strategy & Digital Transformation

Enterprise Technology Leader

  • IT executive with more than 20 years of experience leading technology strategy, enterprise systems, IT operations, and digital transformation across retail and distribution environments. Currently serving as Head of Information Technology at Al Andalus Trading Establishment Company, leading technology initiatives that align business needs with scalable, secure, and efficient solutions.

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Executive Profile

My story

I am an IT executive with more than 20 years of experience across enterprise technology, IT operations, business systems, infrastructure, and digital transformation. Throughout my career, I have worked at the intersection of technology and business, helping organizations improve operational efficiency, strengthen technology foundations, and implement systems that support sustainable growth.

As Head of Information Technology at Al Andalus Trading Establishment Company, I lead IT strategy and operations across enterprise applications, infrastructure, cybersecurity, business systems, digital transformation, and technology initiatives. My role involves working closely with business and executive stakeholders to translate business requirements into practical, scalable, and secure technology solutions.

My approach to IT leadership is centered on business alignment, simplification, automation, governance, and continuous improvement. I believe technology should not simply support the business; it should enable better decisions, improve operations, and create measurable business value.

I continue to develop my knowledge across emerging technologies, enterprise architecture, automation, data, and digital transformation, while focusing on practical applications that can deliver real organizational impact.

  • Residence: Lebanese
  • Address: Kuwait
  • Phone: +965 66744123
  • E-mail: fadishaya@gmail.com

Education

Studied at
Aug-2003
Computer Science
Middle East Canadian University

Bachelor's degree in Computer Science

2024
Project Management Professional (PMP)

Gulf University for Science and Technology (GUST) | 2024

Certifications

Studied at
2024
Project Management Professional (PMP)

Gulf University for Science and Technology (GUST) | 2024

2014-2014
VMware
New Horizon

VSphere 5.5 Data center Virtualization. (VCP5-DCV)

March-2014
Management Development Program
Pho Management Dubai

The Management Development Program prepares us to become better leaders of our unit, department, as well as
more valuable.

May-2013
Microsoft Certified Solution Associciate
Info Center Kuwait

Installing and Configuring Windows Server 2012
Administering Windows Server 2012

2007-2008
Cisco and Microsoft Certificates
Info Center Kuwait

Cisco switching and routing & Installing and Configuring Exchange Server 2008 

Language Skills

Reading and writing
  • Arabic
    98
  • English
    85
  • French
    50

Experience

Working with
Present
Head of Information Technology Al Andalus Trading Establishment Company - Kuwait
  • Lead IT strategy, operations, and technology initiatives in support of business growth and operational objectives.
  • Lead enterprise business systems, infrastructure, cybersecurity, applications, and digital transformation initiatives.
  • Manage IT teams, technology vendors, projects, budgets, and service delivery.
  • Partner with executive management and business functions to translate business requirements into practical and scalable technology solutions.
  • Drive process automation, systems integration, and technology modernization to improve efficiency, visibility, and operational control.
2006-2020
IT Manager Azadea Group Azadea Group - Kuwait
  • Led IT operations and support services, ensuring reliable technology services for business operations.
  • Managed IT infrastructure, networking, systems, and end-user technology across the organization.
  • Provided senior-level technical leadership and resolved complex infrastructure and systems issues.
  • Improved IT support processes, service delivery, and operational efficiency.
  • Coordinated technology projects and worked with business stakeholders and vendors to implement technology solutions.
2004-2006
IT Manager Safir Hotel — Lebanon
  • Managed day-to-day IT operations supporting hotel systems, users, and business operations.
  • Supported technology platforms used across hotel operations and guest services.
  • Maintained IT infrastructure and systems availability while resolving operational technology issues.
  • Worked with hotel departments to improve technology support and operational efficiency.
2012-2014
IT Coordinator Four Points by Sheraton — Lebanon
  • Provided technical support for hotel users, systems, and IT infrastructure.
  • Coordinated day-to-day IT activities and supported hotel operations.
  • Assisted with technology projects, system implementations, and infrastructure improvements.
  • Worked with users and vendors to resolve technical issues and maintain reliable IT services.

Skills

Creative ability
  • IT Strategy & Operations

    Leading IT strategy, infrastructure, service delivery, and day to day technology operations.

  • Digital Transformation

    Driving technology-led transformation to improve business processes, efficiency, and customer experience.

  • Enterprise Systems & ERP

    Managing enterprise applications and integrated systems supporting core business operations.

  • SAP ERP

    Managing SAP solutions, business processes, integrations, and operational support.

  • CRM & Customer Experience

    Implementing CRM platforms and solutions to improve customer engagement, sales, and service.

  • WMS & Warehouse Technology

    Managing warehouse systems, automation, inventory processes, and technology integration.

  • IT Infrastructure & Cloud

    Managing servers, networks, cloud platforms, security, and enterprise infrastructure.

  • Business Process Automation

    Automating manual workflows and processes to improve efficiency, accuracy, and control.

  • Integration & API Management

    Integrating enterprise applications, APIs, databases, and third-party platforms.

  • IT Project & Vendor Management

    Leading IT projects, vendor relationships, contracts, implementations, and delivery.

  • Cybersecurity & IT Governance

    Managing security controls, access, compliance, policies, risk, and IT governance.

  • Analytics & Business Intelligence

    Using data, reporting, and BI solutions to support management decision-making.

  • POS & Retail Technology

    Managing retail technology, POS platforms, store systems, and integrations.

  • Technologies & E-Commerce

    Managing web platforms, e-commerce systems, hosting, integrations, and digital channels.

  • AI & Automation

     Applying AI and intelligent automation to improve productivity, decision-making, and business operations.

Contact

Let's talk

    Full name *

    Email address *

    Message *

    Fadi Shaya
    IT management and consultation
    • Phone: +965 66744123
    • E-mail: info@fadishaya.com
    Fadi Shaya